Spirit Airlines faces multiple issues including poor customer service, hidden fees, and inconsistent flight schedules.
Many travelers report that Spirit Airlines has a reputation for frustrating customer service experiences. Passengers often find it challenging to get assistance when issues arise. This can lead to increased stress during travel.
Hidden fees are another significant problem. While the base fare seems low, Spirit charges extra for many services. Baggage fees, seat selection, and other add-ons can quickly turn a budget ticket into a pricey one.
Inconsistent flight schedules also plague Spirit. Delays and cancellations can occur frequently, leaving travelers stranded or scrambling for alternatives. This unpredictability can diminish the overall travel experience.
Moreover, the seating on Spirit flights is often criticized for being cramped and uncomfortable. Many travelers feel that the minimal legroom makes long flights particularly unpleasant.
The overall cleanliness of the planes can be hit or miss. Some passengers note that the aircrafts don’t always appear well-maintained, which can raise concerns about safety and hygiene.
Spirit Airlines also frequently faces complaints regarding its policies on changes and refunds. Many find them to be inflexible, which can be a headache for those with changing travel plans.
Frequent flyer programs are another area where Spirit falls short. The rewards system is perceived as less appealing compared to other airlines. This can deter loyal customers from choosing Spirit for their travel needs.
In summary, while Spirit Airlines offers low fares, the trade-offs can make flying with them less than ideal.
What are the main complaints about Spirit Airlines?
Passengers frequently complain about poor customer service, hidden fees, and cramped seating.
Are Spirit Airlines’ fees really that high?
Yes, while the ticket prices may seem low, additional charges for baggage and seat selection can add up significantly.
How does Spirit Airlines handle flight cancellations?
Spirit Airlines often has strict policies regarding cancellations, making it difficult for passengers to get refunds or change their flights.
Is the seating comfortable on Spirit Airlines?
Many travelers find Spirit’s seating to be cramped and uncomfortable, especially on longer flights.
Does Spirit Airlines have a frequent flyer program?
Yes, but their rewards system is often considered less appealing than those of other airlines.