United Airlines is generally rated as an average airline, with mixed reviews from passengers.
Travelers often cite factors like on-time performance and customer service as areas needing improvement.
However, many appreciate the extensive route network and frequent flyer program.
The airline has made strides in fleet upgrades and cabin comfort, which some passengers find appealing.
In terms of amenities, United offers a range of options, but experiences can vary greatly depending on the flight and crew.
Baggage handling also receives mixed feedback, with some travelers facing delays or issues.
Overall, while United Airlines does have its drawbacks, it maintains a solid presence in the airline industry.
How does United Airlines rank compared to other major airlines?
United Airlines typically ranks in the middle tier among major U.S. airlines, often scoring lower than competitors like Delta and Southwest in customer satisfaction surveys.
What are the most common complaints about United Airlines?
Common complaints include long wait times for customer service, delays in flights, and issues with baggage handling.
Are United Airlines’ frequent flyer miles worth it?
Many travelers find United’s frequent flyer miles valuable, especially due to their Star Alliance partnerships, which offer a variety of redemption options.
How does United Airlines handle cancellations?
United Airlines has a clear cancellation policy, offering refunds or travel credits depending on the fare type, though passengers often report difficulties in reaching customer service.
What is United Airlines’ policy on seat upgrades?
United offers various options for seat upgrades, including paid upgrades, but availability can vary, and upgrades may not always be guaranteed even if purchased.